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Terms & Conditions
Terms & Conditions > Cancellations & Refund

 

Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.

Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.

There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.

Changing/Canceling a reservation

What is your cancellation policy for hotels/tour reservations?

Booking Amendment


Flexibilility is our strongest point. You can amend your booking when it is made. Just contact us at tinnytour@gmail.com with your booking number. Our reservations team is glad to amend your booking accordingly.

Non-Refundable:

+ NON REFUNDABLE deposit of USD$50 per person for hotels and air ticket booking upon services confirmation and US$ 100 per person upon the packages tours services confirmation

Cancellations will be charged as follows:

  • 60 days prior to the arrival date: Non Refundable deposit charge and the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
  • 59 – 31 days prior to arrival date: Cancellations fee of 30% per group/booking and plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
  • 30 days – 15 days prior to arrival date: Cancellations fee of 50% per group/booking plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
  • 14 – 7 days before arrival: Cancellations fee 70% charge plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
  • Less than 7 days before arrival Or No show: 100 % charge per group/booking.

*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.

Refund of Unused Services

  • No refund will be given for any unused service after the trip has commenced.

Quality guarantee

Our every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.

Money back guarantee

In case the service we provide isn't qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complain is rational.

 

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