1. HOW TO MAKE A BOOKING
The booking should be made through http://tinnystravelagency.com/ website or sent fax, mail, or e-mail to: firstname.lastname@example.org
2.VOUCHER OF CONFIRMATION
Once the guests’ booking has done, providing all information relating to the guest information is asked to create the tour voucher. It including all details of the tour and it is compulsory that the guest has to provide us the full information as:
- Pick-up time: for most of Halong bay cruises, the pick-up time varies from 08 to 8:30 AM. However, there are also some cruises have its own pick-up time.
- Pick-up address: at the hotel accommodation in Hanoi Old Quarter, if the pick-up address is outside of Hanoi Old Quarter, please kindly inform us in advance. In addition, if we can not pick-up guest due to the wrong advised place or if the guests are not available on the indicated pick-up time, we can not wait for over than 10 minutes. In those case, if the guest does miss the tour, our company will not be responsible for.
3.LIABILITY AND INSURANCE
TINNY TOURS CO., LTD is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
All guests are required to have full travel insurance. Local conditions maybe affect accommodation and itineraries. Should this occur, we will endeavor to substitute the suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.