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Things to know > FAQS

More than 2 days prior to arrival

What credit cards do you take?

 We accept Visa, Master Card.

What are check in/check out times?

Check in time is 12:30 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm.

Will you be organised the trips to visit the North and the South of Vietnam? 

Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc, Hue, Hoian, Nha Trang, Ho Chi Minh, Mekong Delta, Cu Chi ......with the guarantee of services and prices.

Should we reserve our tours in advance ?

Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.

Can I have a room for freshing up before departering for the next trip ? 

Yes, we are pleasant to lend you a room without charge please contact reception.

How far from airport to your hotel?

The hotel is in the central of Old quarter, it`s far from the airport 40 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to right our hotel.

Do you arrange the pick up car to pick us up from bus/train/airport ? 

Yes, we do arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get smooth transfer.

What amenities are included?

- Airconditioning
- Fan
- Satellite TV
- Fridge
- Cupboard
- Private Bathroom with hot shower
- High speed Internet access
- Safety box
- Hair dryer
- Laundry service

Can I leave the luggage at the hotel when I am travelling?

Yes, our hotel offers luggage storage service free of charge. 

What is the payment method for the balance ?

When checking out, you can settle the balance at our hotel by cash or credit card.

Is there any ATM machine closed to your hotel? 

There are many ATM machines next to our hotel

Can I do visa application or visa extent in your hotel?

 Yes, we are able to arrange the visa for you.

 

Thank you for your attention.

Looking forward to seeing you.

 

 

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